Mediation is different from arbitration and litigation. Arbitration and litigation are adversarial processes, where an arbitrator or a judge decides who is right, who pays and how much. Mediation is a settlement process, where the parties work together with a mediator to find a solution they can live with. Mediation can also save the parties time and money.

NFA's mediation program is available to resolve disputes involving customers, NFA Members and NFA Associates. NFA mediation is an affordable and efficient alternative for resolving disputes.

Before you complete a Request for Mediation, be sure to read the following items:

• Mediation: Controlling the Outcome of Your Dispute, a publication that describes the mediation option currently available within the NFA arbitration program. To view and print this publication you need Adobe Acrobat Reader. If you don't have Adobe Acrobat Reader, you can download it now.

• NFA Mediation: About NFA's Mediators explains who mediates NFA cases.

NFA also offers a list of other mediation services that may be available to assist you.