Customers

Customer Arbitration

Customer Arbitration is designed for disputes involving customers and NFA Members, their employees and Associates.  

If you are a customer and you believe you've lost money because of unfair or improper treatment by an NFA Member, you probably can file an arbitration claim at NFA. Likewise, if you are an NFA Member or Associate Member trying to recover a debit balance, you can probably file an arbitration claim at NFA.    

NFA's ability to hear your claim depends on certain factors, such as when you first knew the dispute existed and whether the dispute involves futures transactions.

If you are approaching the two-year time limit for filing a Claim, you probably should submit a Notice of Intent to Arbitrate. A Notice of Intent does not obligate you to file a Claim, however, it does temporarily toll (or stop) the two-year time limit to provide you with a little extra time to file your Claim. NFA must receive the Notice within the two-year time limitation period in order to extend the time period allowed to file a Claim.

Before you file a claim, carefully read NFA's Code of Arbitration and customer arbitration publications to ensure you understand the arbitration process and your responsibilities as a party.