Customers

Customer Arbitration

Customer Arbitration is designed for disputes involving customers and NFA Members, their employees and Associates.  

If you are a customer and you believe you've lost money because of unfair or improper treatment by an NFA Member, you probably can file an arbitration claim at NFA. Likewise, if you are an NFA Member or Associate Member trying to recover a debit balance, you can probably file an arbitration claim at NFA.    

NFA's ability to hear your claim depends on certain factors, such as when you first knew the dispute existed and whether the dispute involves futures transactions.

If you are approaching the two-year time limit for filing a Claim, you probably should submit a Notice of Intent to Arbitrate. A Notice of Intent does not obligate you to file a Claim, however, it does temporarily toll (or stop) the two-year time limit to provide you with a little extra time to file your Claim. NFA must receive the Notice within the two-year time limitation period in order to extend the time period allowed to file a Claim.

Before you file a claim, carefully read NFA's Code of Arbitration and customer arbitration publications to ensure you understand the arbitration process and your responsibilities as a party.  

Featured Information

To encourage settlements, mediation is available as part of the arbitration process.  Learn more by viewing Mediation as part of Arbitration.

Special Message

Did you know that NFA has the ability to accept arbitration claims online? Within minutes of filing, NFA will send a reply to the filing party stating the claim has been received. This means that the customer has confirmation NFA has received it and NFA can start processing the claim.

 

File a Claim

Individuals have the option of filing their arbitration claim online.

File a Customer Claim 

Check Registration Status of Potential Respondents

Respondents in NFA arbitration cases must be current or former members of NFA, or an employee of an NFA Member.

Check Status

Search the Code of Arbitration or Member Arbitration Rules

You can search the Code of Arbitration and Member Arbitration Rules by section, Rule number and/or keywords.

Search OR View the entire Manual.
 
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