What is NFA's role in the process?

NFA provides the forum for the resolution of the disputes, and therefore, must maintain a neutral role.  NFA staff is available to answer the parties' procedural questions and act as the liaison between the parties and arbitrators.  However, we are not able to remark on the merits of a claim, advise a party as to whether he or she should file a claim, comment on your chances of prevailing on the claim, or provide legal advice to any parties.