If you are a customer and you believe you've lost money because of unfair or improper treatment by an NFA Member, you probably can file an arbitration claim at NFA.

If you are an NFA Member or Associate and you have a claim against a customer, for example to collect a debit balance, you may be able to use NFA's arbitration program.

NFA's ability to hear your claim depends on certain factors, such as when you first knew the dispute existed and whether the dispute involves futures transactions.

Before you file a claim, carefully read NFA's Code of Arbitration and customer arbitration publications below to ensure you understand the arbitration process and your responsibilities as a party.

• NFA's Code of Arbitration is the set of rules that govern the arbitration process.

• Understanding Legal Terminology in NFA Arbitration Cases is a guide to help parties who are not represented by lawyers ("pro se") to understand some of the more complicated legal issues that may affect their ability to file a claim at NFA or in any other forum.

• NFA Arbitration: Customer Arbitration Guide provides an in-depth discussion of the arbitration process.

• NFA Arbitration: Resolving Customer Disputes is a brochure that provides an overview of the program.

• NFA Interpretive Notice listing the Standard Documents to be Exchanged Under Section 8 of NFA's Code of Arbitration.

• NFA Notice regarding Members and Associates complying with pre-dispute arbitration agreements.

Please note that this Online Customer Claim Filing system will not be available for use Monday through Friday from 10:00 p.m. to 2:30 a.m. CT. The system may also occasionally be unavailable at other times due to system maintenance.

Notice of Intent to Arbitrate
If you are approaching the two-year time limit for filing a Claim, you probably should submit a Notice of Intent to Arbitrate. A Notice of Intent does not obligate you to file a Claim, however, it does temporarily toll (or stop) the two-year time limit to provide you with a little extra time to file your Claim. NFA must receive the Notice within the two-year time limitation period in order to extend the time period allowed to file a Claim.

Settlement
To encourage settlements, mediation is available as part of the arbitration process. Learn more about mediation as part of arbitration.