Information Center Representative

Department: Registration

Location: Chicago, IL

Travel Requirements: N/A

Job ID:  301

NFA is committed to creating an exceptional work environment. Learn from staff how NFA fosters a culture of diversity, ongoing learning and development, and work-life balance.


Description:  The Information Center Representative uses appropriate resources to respond to incoming telephone inquiries to ensure correct answers are provided to callers.


  • Respond to incoming calls from CFTC, NFA applicants, registrants and investors, summarizing responses which pertain to current NFA Rules and CFTC Regulations.
  • Assist callers with accessing NFA's Electronic Filing Systems and using them to complete filings.
  • Maintain awareness of NFA Rule changes, providing guidance and instructions for certain Compliance-related functions.
  • Maintain up-to-date procedures and resources for use in responding precisely to callers.
  • Determine how return mail is to be designated appropriately.
  • Sort and prepare monthly renewal packages while monitoring supply inventories essential for mailings.


  • High school graduate with some college, customer service experience and or basic industry knowledge
  • Proficient in Microsoft Office programs
  • Strong customer service skills with emphasis placed on professional communication skills
  • Ability to articulate responses in a clear and concise manner
  • Willingness to adapt to changes that may impact work schedule
  • Ability to manage a constant flow of incoming calls

NFA is the industrywide, self-regulatory organization for the U.S. derivatives industry. NFA strives every day to safeguard the integrity of the derivatives markets, protect investors and ensure Members meet their regulatory responsibilities.


NFA offers a generous and flexible benefits package that allows employees to balance work and life.

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Our Culture

By actively engaging in the development of our employees, NFA has further enhanced our culture and advancement of our employees, which drives our success.

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Our People

Meet NFA's employees and learn about their career progression.

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NFA Cares

NFA believes caring for the health and wellness of our employees and bettering our communities to promote the pursuit of excellence in our employees work.

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