As part of NFA's arbitration process, NFA refers every claim to mediation.
If both parties agree to engage in mediation, they submit their dispute to a neutral party—the mediator—who works with them to reach a mutually agreeable settlement. The mediator listens objectively to the parties and may suggest solutions that they have not considered on their own.
NFA pays for mediation if the parties use the service selected by NFA. Mediation for NFA's cases is provided by:Joan Protess and Associates
205 West Monroe St. Suite 315
Chicago, Ill. 60606
Contact: Joan Protess